eSource Newsletter

Issue 3 | June 1, 2018

 

drive2zero™

Risk assessment is about identifying sensible measures to control risks, not creating huge amounts of paperwork. Learn more about Understanding Risk Assessments.
 

Standout Service

Roadeo Season is here and this month we are proud to congratulate the winners from our systems throughout the USA. Click here to find out who won 1st place!
 

Making the Connection

The new drive2zero™ infographic is getting rave reviews! Find out what it is, how to use it and what you can do to create one for your agency!


 

 

Innovation

Virtual Reality technology is moving its way into the industry and we are excited to share how it’s being used to improve safety and security! Here’s the inside scoop. 
 

Global Insights

Passenger safety is a top priority globally, and RATP Group has an interesting way of ensuring their passengers make it a top priority too. Check this out.
 

News You Can Use

Have you heard the news about Citibus? They are leading the way in building a safety culture with these 3 simple steps. Learn how you can duplicate their actions in your system.  

 
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 “drive2zero™ is what we do and how we do it. It is our safety vision and outward commitment in continuous improvement efforts to manage risk.”

About Mike Anderson

Mr. Anderson leads all of RATP USA’s bus and rail safety and security initiatives, and continues to bring standardized models of excellence to all of the organization’s locations of operation. He is a passionate and results-oriented safety expert with a proven track record as an ambassador of change to develop, implement, and direct innovative award-winning safety programs.  Over 30 years of senior and executive level experience responsible for the creation of safety strategies and success of companywide policies and procedures to ensure employee and customer safety. 

 
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It seems now, more than ever, safety is truly top of mind for companies across the globe. Whether companies are trying to protect your personal or intellectual data, or your physical being, actions are taken to create positive safety cultures across the board. Here at RATP Dev, we feel a heightened sense of responsibility for safety, given the nature of our business: transporting the most valuable assets – you! So, how are we using innovation and technology to positively impact safety?

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Virtual Reality technology is not only creating new worlds for gamers, but is using the same technology and concept to help train employees in real-life situations. This training is more engaging than your traditional written or PowerPoint presentation, as you slip on your VR goggles, you are transported to a new world. For us, that’s the road! VR providers design your training class to best suit the situations and scenarios a bus operator would come across on an average day, and potential hazards they may encounter. This VR training for bus operators has already been proven to work and is being implemented across transit agencies.

RATP Dev would like to shine a spotlight on Waco Transit System, who has received local news and Mass Transit Magazine coverage for innovatively training operators through bus simulators, a close relative of VR technology. "It's a series of computers that try to create this simulated environment so that our drivers have a safe, controlled environment to practice some of their driving skills that we may or may not get to experience out there in the roadway," said Allen Hunter, General Manager at Waco Transit System. This system is advanced in ways you may not originally think of – for example, you can put the operator in various weather conditions like snow or ice storms, or you can test their ability to remain calm in a tough situation, such as a blown tire or engine. This technology comes with pre-set scenarios, but also provides the managers the ability to custom create scenarios as well.

It’s not surprising Waco received the coverage they did, as this new technology provides enhanced opportunities to train operators in real life-like scenarios before they even hit the road. As VR technology and other virtual training courses become available through new technological and innovative enhancements, we’ll be seeing much more in the news.

 
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It’s Roadeo Season!

Bus Operators and Mechanic Teams from RATP Dev systems across the United States recently showcased their skills and knowledge by competing in local and state Roadeos, and a few individuals advanced to the 2018 APTA International Competition held in May in Tampa, Florida.  We are proud to have some of the best Operators and Mechanics in the industry as part of our team and they exhibit the highest degree of professionalism, provide outstanding customer service, maintain safe driving at all times, and possess incredible skills.  Competitors must meet strict criteria to qualify for the competitions, including excellent attendance and customer service, and a safe driving record.

Roadeo competitions build camaraderie among competitors and allow Operators and Mechanics to exhibit their skills in safe driving and vehicle maintenance. The Operator Competition includes events such as pre-trip inspection, judgment stops, turning, and clearing obstacles. The Maintenance Competition requires skills in the identification of defects in engine, transmission, brakes, multiplex, doors, and HVAC modules. 

A big CONGRATULATIONS to our 2018 RATP Dev Roadeo Winners!

2018 Capital Metro Bus & Maintenance Roadeo

 RATP Dev’s system in Austin, Texas hosted the 2018 Capital Metro Roadeo.  Our outstanding Operators and Maintenance Teams represented RATP Dev and swept the competition!

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Congratulations to the RATP Dev teams who placed in the following!

  • First Place in the Maintenance competition
  • First Place in the 40-foot Fixed Route competition
  • First Place in the 35-foot Fixed Route Competition
  • Second place in the 40-foot Fixed Route competition

The winners went on to state level competition at the Texas Transit Association.  Our 40-foot champ and the RATP Dev Maintenance Team represented Capital Metro and RATP Dev at the American Public Transportation Association International Competition in Tampa, Florida in May.

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2018 Arizona Transit Association Roadeo
Our system in Tucson, Sun Tran, hosted the 2018 AZTA Bus Roadeo.  In addition to hosting, their Operator won first place in the competition and went on to compete in the 2018 APTA International Bus Roadeo in May, placing in the top third of contestants!  Way to go!

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2018 Florida Triple Crown Roadeo

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RATP Dev’s Votran system in Daytona Beach, Florida, hosted the 2018 Florida Triple Crown Roadeo.  In addition to hosting the event, Votran’s Operators and Maintenance teams competed alongside our Ocala SunTran’s operator. 

Congratulations to the Votran Maintenance Team who placed in the following!

  • 3rd place in the Fixed Route Maintenance Division
  • Highest ThermoKing A/C Module Score
  • Highest Fixed Route Bus Inspection Score
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2018 North Carolina Public Transit Association Roadeo

Our system in Charlotte, NC, CATS, competed in the 2018 NCPTA State Roadeo held in Wilmington, North Carolina.  Big congratulations are in order to the incredible team of Operators who placed second overall at the competition!

Do you have a Roadeo Success to share or an upcoming event? 

Email us at marketing.nabus@ratpdev.com!

 
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Understanding Risk Assessments

 

Health and Safety Executive writes that as part of managing the health and safety of your business you must control the risks in your workplace. To do this you need to think about what might cause harm to people and assets, then decide whether you are taking reasonable steps to prevent that harm from being realized. A risk assessment doesn’t have to be complex, but it must be measured, in order to mitigate the hazard to the lowest acceptable level possible.

A risk assessment is not about creating huge amounts of paperwork, but rather about identifying sensible measures to control the risks in your workplace.

Knowing the difference between Hazards and Risks

In order to identify hazards you need to understand the difference between a ‘hazard’ and ‘risk’. A hazard is ‘something with the potential to cause harm’ and a risk is ‘the likelihood of that potential harm being realized’. Therefore, hazards, once identified and measured, become known as a risk.

Hazards can be identified by using a number of different techniques such as walking round the workplace, or simply asking your employees for their opinion on what is risky in their line of work. After all, it is the frontline employee that usually sees hazards first hand.

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Why a risk assessment

At RATP DEV USA and as a part of our overall company SMS, we conduct two risk assessments for each identified hazard.

  1. We assess the “on-condition” hazard to determine the risk level and to help prioritize our mitigation actions.
  2. We assess the “post mitigation condition” of the hazard to fully understand the impact of the mitigation actions taken.

Ideally, there should be a lower Post-Mitigation Condition (PMC) score than that of the On-Condition (OC) score indicating the hazards likelihood of being realized, or impact if realized, has been reduced to an acceptable level. Simply that the score is less does not mean the risk is acceptable, it is acceptable when the risk score is at or below the tolerable (acceptable) level.

Acceptable risk is a risk that is understood and tolerated usually because the cost or difficulty of implementing an effective countermeasure for the associated vulnerability exceeds the expectation of loss.

The proactive risk management process

Five steps to proactive risk management can be followed to ensure that your risk assessment is carried out correctly, these five steps are:

  1. Identify the hazards
  2. Decide who or what might be harmed and how
  3. Conduct an on-condition assessment to determine risk level and priority
  4. Decide on control measures (risk mitigation plan)
  5. Record your findings and implement them
  6. Review your assessment, conduct a post-mitigation condition assessment and update if necessary

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Risk assessments using Coruson

Coruson is a software program used as part of our company’s SMS. Among many attributes, its strongest use is for that of risk management and subsequently, risk assessment. Once a hazard is identified, it is recorded in Coruson for assessment and tracking. We use a standard template 5x5 risk scale measuring across three severity perspectives…environmental risk severity, asset risk severity, and people risk severity. Usually only one perspective is required however, it isn’t uncommon to measure across two perspectives to gather a full understanding of the risk at hand.  

The essence of using a risk management program is that roles can be assigned and actions therein. This, in conjunction with a robustly designed and executed SMS, ensures that risk(s) are minimized and the SMS proactive risk management process is complete.

 
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RATP Passengers are the Focus of our Full Attention

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Safety isn’t just about preventing accidents, it’s also about making sure your riders are safe in every way possible.  Rail provides a different set of challenges when it comes to passenger safety, and RATP Group is always at the forefront of making sure their passengers are provided a safe and inviting riding experience.  In our Global Insights, we look at how passenger safety across the globe is viewed and addressed.

From RATP Group, Paris:

Day in and day out, our teams focus all of their attention on satisfying our passengers and meeting their needs. We invest in systems and set up structures to enable our passengers to travel safely and serenely, in a public transport network that is open and accessible to as many people as possible.

The safety of our networks is a top priority for the entire RATP Group. Risk management is a constant concern in all areas, from engineering to maintenance and operations. Capitalizing on our accumulated experience with the century-old Paris metro, the diversity of our lines of business, and our activities on four continents, our teams benefit from the best feedback.

Passenger Safety, a Top Priority

The resources devoted to passenger safety and security were increased in Paris in 2016, marked by terrorist attacks in Europe. In France, we are the only transport service provider, along with SNCF (the French National Railways Company, who operates the high-speed train network that connects Paris to other major French cities), to have a special force of 1,100 sworn and armed security agents. They are in direct contact with the 1,100 agents of the Rail Network Police Brigade, via the RATP Security Command Post and a Police Command Post, which share the same site at RATP headquarters.

In South Africa, the Gautrain regional express line that we operate between Pretoria and Johannesburg benefits from similar resources, with 600 security personnel and 1,200 surveillance cameras installed in the stations and on-board trains.

We strive to build passenger awareness about the right ways to use our public transport networks, with communication campaigns to remind passengers about the fundamental rules of safe mobility. In 2016, in the Île-de-France region, we launched a campaign with an offbeat, humorous tone that called on passengers to be more vigilant, because too many accidents are caused by carelessness.  For example:

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Recognizing the importance and the specific nature of the fight against the harassment of women in public transport, we have set up an information campaign in our Île-de-France network to remind passengers of existing alert systems, in order to ensure the safety of female passengers.

Mobility for all

Fostering access to all modes of public transport via specific mobility offers that are adapted to different needs is a priority. We deploy innovative equipment and services designed for passengers with reduced mobility. Our entire Île-de-France bus fleet is now equipped with low floors and audio announcements, and newly commissioned buses have two spaces reserved for passengers in wheelchairs.

In 2016, we launched the Equisens programme in the Île-de-France region, which aims to make it easier for persons with disabilities to get their bearings and find their way in our public spaces, thanks to improved lighting, acoustics, signage and information. Our new version of the RATP mobile app now includes specific itinerary searches for persons with reduced mobility, with indicated travel times that are more in line with their travel constraints. This adaptation was made in collaboration with representative associations.

 
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Continuing with June’s theme of Safety & Security we are proud to introduce the newest piece of branded collateral for drive2zero, RATP Dev USA’s Safety Management Solutions (SMS): Your Guide to a Safe and Secure Future in Mobility. The infographic debuted on May 24th, and we want to send a special thank you shout out to Mike Anderson and Patrick Manley for helping to bring this infographic to life!

So, what exactly is an infographic?

Infographics are an excellent way to share information visually and creatively with your audience. This form of marketing collateral includes a combination of images and icons that add value to the content. They have become increasingly popular as people tend to be able to digest information, remember it and use it when it is visually represented.

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Think of it as a map or a graph; both make reading information easier because you can visualize the patterns and trends. Take a look at the example from the drive2zero™ infographic below.  The message is clear and concise because of the design, bright colors and chunking of information.

You can create an infographic for your system too. Whether it’s internally for your employees or externally for your passengers. It is a great way to share statistical information just by catching your reader’s attention.

Canva and Piktochart are two of the better quality, free sites that you can use to create your infographic.

The next time you have to communicate a route change or introduce a new policy/procedure create a simple infographic to engage your readers while sharing the important details.

Don’t forget to read and download a digital copy of the drive2zero™ infographic, here. This is an excellent piece of collateral to share on your personal social platform and your agency’s social platform.

 

 
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Every day, millions of passengers use public transit and rely on their bus or train to transport them to their destination safely.  Guaranteeing a safe trip when riding on any public transit service is the key priority for both the passenger and the Operator.  Agencies must always focus on identifying and mitigating risks, while ensuring Operators are equipped with the training and tools to maintain safe driving at all times.

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Our own Citibus system in Lubbock was recently recognized in the media for their tremendous accomplishments in improving safety for their riders.  In 2017, General Manager Maurice Pearl (now the General Manager of our Trinity Metro system in Fort Worth) challenged his team to reduce accident rates and the results are astounding.  He has far exceeded the initial goal of reducing accidents by 10%. 

As of today, Citibus has accomplished the following:

  • Preventable Accidents — down 31%
  • Non-Preventable Accidents — down 46%
  • Fixed Objects — down 39%
  • Total Accidents — down 37%

These amazing improvements are the result of creating a sound safety culture and ensuring employee buy-in.

Maurice noted:

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Creation, Consistency, Communication

The first thing they did was head back to the basics and started with training.  They created three full-time trainer positions, pulling from their experienced Operators.  They made sure the new Trainers clearly understood the goals and helped with Operator buy-in.  This created a stronger safety culture.

Next, they evaluated the existing training methods and implemented improvements.  The Trainers standardized training across the organization, which created consistency.  They also implemented new methods including instructional videos on nearly every process. 

Communication has been a key driver in Operator buy-in and maintaining the safety culture.  They engaged the Marketing Development Manager to create and maintain a steady flow of safety communications through bulletin boards and safety messages projected on a screen in the break room.  These constantly reinforce good driving habits and keep safety at the front of every Operator’s thinking.

Other Actions

In addition to Operator engagement, they implemented security cameras on all fixed-route buses.  Scott Drainville, Director of Fixed-Route, University and Maintenance Operations noted "The video footage has allowed us to look at what the issues really were when there was an incident.  Most of the time, the issue comes down to complacency. That comes down to training."  The cameras trigger alarms when operations fall outside of normal range, and the videos are utilized for training purposes.  In the case of an accident, the video footage is downloaded, investigated, and then reviewed with the Operator.  This allows them to analyze the video and address with the appropriate corrective action together.

Citibus also adjusted how they operate their accident review committee.  They now engage a combined committee of Operators and Supervisors.  Together they analyze video, review reports, and determine what occurred, as well as address how they can prevent another incident like that in the future.  They credit the positive outcome to creating a committee of peers.  This has promoted communication among Operators, who now talk more and share ideas. 

A strong safety culture is the key to safe operations.  Creating new ways of implementing safety programs, providing consistency in training and messages, and ensuring effective communication are what lay the foundation of a strong safety culture.  The drastic improvements made at Citibus are inspirational, and you too can implement changes such as these to improve accident rates and increase the culture of safety at your organization.

Read the article in Mass Transit Magazine here! 

IMPORTANT NEWS YOU CAN USE UPDATE:

 
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